The "Phantom Hacker" — three callers, one script
This scam arrives in three acts, and each act *confirms* the one before.
Act 1: "tech support" calls, or a pop-up appears. They get access to your computer and "discover" that a foreign hacker is inside your accounts. Act 2: your "bank's fraud team" calls — and they already know about the hacker. Of course they do: it's the same gang. Your money, they say, must be moved to safety. Act 3: a "government official" calls to make it all official, sometimes with convincing letterhead.
Because three separate "institutions" agree, it feels checked and double-checked. Police in several countries report losses of over a billion dollars to this script since 2024, most of it from people over 60.
What to do: one rule beats all three acts — hang up, and call Sparkasse yourself on the number on your card. There is no such thing as a safe account, and real banks and governments never team up by phone to move your savings.
Threat examples
This is the fraud department at Sparkasse. Our colleagues in technical support flagged your case — the hacker is still inside your accounts. We've prepared a protected account for you. Please don't discuss the case with branch staff; some of them are under investigation.