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"Hi Mum, this is my new number"

A text arrives from an unknown number: *"Hi Mum, my old phone broke — this is my new number. Write to me on WhatsApp."* Once you reply, "your child" says they can't get into their online banking on the new phone and asks you to urgently pay a bill — often around a thousand euros — to an account they send you.

It isn't your child. It's the modern Enkeltrick: a scammer sends this message to thousands of people, hoping a few will reply and pay. The story always escalates to a transfer, and the reason is always "my banking won't work on the new phone."

What to do: don't transfer anything. Call your real child on their old, known number, or speak to them in person, before doing anything at all.

Threat examples

The "new number" message

Hi Mum, my old phone is broken, this is my new number. I can't get into my online banking on the new phone — can you please pay an urgent bill of 1,180 euros for me? I'll pay you back tomorrow.